Frequently Asked Questions
A. ONLINE TRANSACTIONS
- Is my information secure?
Convio, the company responsible for housing and maintaining the MADD Walk Like MADD Website, has made every effort to protect your information. They use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. They have also installed an encryption engine on our database server so that your data is securely stored.
- How is my credit card number handled?
Credit card numbers are not stored in our database. During the donation process we send your credit card number to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.
- I forgot my username and password.
Remember that your username and password are case sensitive. You will receive an email with your username and password. If you still have problems, please contact your MADD representative for help.
- How do I change my username and/or password?
First, login to the site using your username and password. Once you are logged in you will see an additional link on the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, email address, username and password. All changes will be made to your profile immediately. There is no need to sign back in.
- How do I unsubscribe from e-mail?
Towards the bottom of each email message there is a link, which states "Click Here to Unsubscribe from this E-mail Message." Click on this link and follow the instructions given in order to unsubscribe.
C. ONLINE FUNDRAISING
- What is a Participant Center Personal Page?
A personal page is a page you customize and ask your friends and family to visit when soliciting donations. Once you register online, by default you will have a personal page created for you. You have the option of personalizing your picture, text, and color on your page by going to your participant center.
- Do I have to use and change my personal page?
Once you register online, by default you will have a personal page created for you, and your name will be listed as a participant so that those wishing to donate to your fundraising efforts can find you.
- How do I change my personal fundraising goal?
First, you will need to login to your participant center. On the bottom right side of your participant center, you can click to modify your personal fundraising goal. Enter your new goal and submit the changes.
- How can I see who has donated to me?
If you've chosen the default, you will automatically receive an e-mail notifying you when a donation has been made. Or, you can log into your participant center using your username and password and click on the "My Progress" tab - this will allow you to view your donor list and the amounts that have been donated.
- How do I change my team name, team division, team goal, and team page content?
Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her participant center and click the "My Team Progress" tab on the top right. On the Team Progress Page, team captains will have the ability to update the team name, division, goal and the team photo and text.
- How can I see who is on my team?
Login to the site using your username and password. Go to your Participant Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
- How do I leave my team a message?
Simply go to your Participant Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
- How do I change a name on the fundraising honor roll?
To update or change a name on the Fundraising Honor Roll, find the person whose name you want to change in your uploaded Address Book, click on the edit link and make the necessary changes. Once you have made the changes, click save and the changes will then appear on the Fundraising Honor Roll.
- How do I upload a photo to add to my personal page?
Click the Browse button in the Photo section, then in the File Upload window that displays, select the photo you wish to place in that piece of the layout. Click Open.
The path to the file on your local machine/PC will display in the Browse text box. Also, the selected photo will show up in the cell.
Note that you can only upload a photo in .jpeg format. So make sure that you have saved any photo that you wish to use in the .jpeg format.
For more information on how you can participate in Walk Like MADD, please contact us.